Privacy Policy

We may collect the following categories of information:

• Contact information you provide (such as name, email address, phone number).
• Message content you submit through the contact form or by email, which may include vehicle symptoms and climate conditions.
• Basic technical data such as browser type, device type, and approximate location inferred from IP address (typical web server logs).
• Cookie preference choice (accepted or rejected) stored locally in your browser.

Please do not submit sensitive personal data (such as government ID numbers) or payment details in messages.

We use personal data for the following purposes:

• To respond to questions and provide educational guidance and checklists.
• To maintain website security and performance (including troubleshooting and preventing abuse).
• To understand which guides are helpful, if you opt into optional analytics.

Depending on the context, we rely on:

• Consent for optional analytics cookies, if enabled.
• Legitimate interests to keep the site secure, prevent fraud, and improve content quality.
• Contract / pre-contract steps where you request information and we respond to your inquiry.

Rivonatrix uses a small preference record in your browser to remember your cookie choice. This is stored using local storage and does not include your name or contact details.

If optional analytics is used in the future, it will be controlled by your choice in the cookie panel. You can change your choice by clearing your browser site data.

We do not sell personal data. We may share limited information with service providers who help us run the website (such as hosting or email), under contractual obligations to protect data.

If data is transferred outside the UK, we will use appropriate safeguards such as adequacy decisions or standard contractual clauses.

Under applicable data protection laws, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (in certain circumstances)
• Restriction or objection to processing (in certain circumstances)
• Data portability (where applicable)

To exercise rights, contact us at help@rivonatrix.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).